Why make promises you know you wont be keeping LTD?

Why make promises you know you wont be keeping LTD?

Can you imagine the trouble the west 11th, and 6th/7th area business community has in store for them if this proposed west end EmX extension goes through? (Sorry, one of these is out of time sequence.)

(Published with permission from OMOT/Chuck's Service Center Inc.)

----- Forwarded message -----
From: "Chuck's Service Center, Inc."
Date: Tue, Aug 16, 2011 10:55 AM
Subject: Construction
To: <vanwinkle@ltd.org>
Cc: <ourmoneyourtransit@gmail.com>

Hi Lisa,

Thanks for coming by yesterday. My employee told me about your visit to inform us of the EmX construction in front of my business today. It's so good to have the construction back because I was just wondering the other day if there was anything that could possibly make business any worse for us out here. And you came by. Thanks!

So anyway, my employee told me that you said construction would stop no later than 10am. Well, here it is nearly 11am and they're still out there (with no sign of wrapping up) as my business approaches the busiest time of the day. This is no surprise, however, as my previous information regarding EmX construction has always been incorrect and far more damaging to my business than predicted by LTD.

Regards,

--

Cc: OMOT

_____________________________________
Chuck's Service Center, Inc.
2091 Franklin Blvd
Eugene, OR 97403

Excellence In Customer Service Since 1958
_____________________________________

From: Chuck's Service Center, Inc.

Date: Tue, Aug 16, 2011 at 12:46 PM
Subject: Re: Construction
To: LTD NoBuild <ourmoneyourtransit@gmail.com>

Doing some sort of concrete work. A patch-over where they had to dig down to something maybe...

It looks like they're leaving now, at 12:45. Just at the end of our lunch rush, of course....

Thanks Erin,

 

--

On Tue, Aug 16, 2011 at 12:38 PM, LTD NoBuild <ourmoneyourtransit@gmail.com> wrote:

---------- Forwarded message ----------
From: Chuck's Service Center, Inc. 

Date: Tue, Aug 16, 2011 at 12:20 PM
Subject: Re: Construction
To: LTD NoBuild <ourmoneyourtransit@gmail.com>

It was Lisa Vanwinkle, don't know if you know her. She's very nice like all LTD reps are nice. Oh so polite and say nothing of any meaning. Anyway, I did not speak to her when she was here in person. My employee gave me the card she left, and told me that (she said) they would wrap up the construction at 7am, with worst case scenerio being 10 am. It's 12:15 now and the cones are still up, and the crew is eating lunch. (Noon is my busiest rush of business each day.)

When the opening staff arrived this morning, he found two of their vehicles on the lot, having not asked permission. We had to ask them to move them so our traffic flow would be restored.

I had trouble with Lisa's email address, so I spoke with her on the phone around 11. She said they shouldn't have parked on the lot, and it was her understanding that they would finish "within the hour." She was very nice of course. I sent the original email to her again.

As for media attention, that's ok, feel free to circulate the email. I won't comment to the press any more though. Not since my experiences with them in the gas tax matter a few years ago. After that, I instituted a strict no comment policy towards any media for me and the staff here.

But they're certainly welcome to come by and take pictures.

I CC'd you on the original email because I thought you would find it interesting, just or a sort of FYI. I never did ask what exactly the construction was all about.

Thanks Erin,

--

_____________________________________
Chuck's Service Center, Inc.
2091 Franklin Blvd
Eugene, OR 97403

Excellence In Customer Service Since 1958

On Tue, Aug 16, 2011 at 1:46 PM, VANWINKLE Lisa <Lisa.VanWinkle@ltd.org> wrote:

Casey, thank you for expressing your concerns and allowing LTD to respond. When I spoke to your employee yesterday, I explained that the construction work might extend past 10 a.m. depending on what the contractor encountered when they excavated the storm water pipe. We are sorry that it took the contractor a few more hours than anticipated to complete the work.

LTD and the contractor minimized the impact to your business, adjacent businesses, and the traveling public by scheduling the work to begin in the late evening and progress until done. We also used a type of concrete that firms up rapidly to restore normal traffic flow as soon as possible.

Again, we are sorry the work extended longer than anticipated. We appreciate that you gave us the opportunity to respond to your comments.